Finn & Porter
Austin, TX 78701
Phone: (512) 493-4900
07/25/2007 Posted by justcallmeasellout
My financee and I visited Austin (her hometown) from Atlanta (my hometown) this weekend. We were recently engaged, and I wanted to take her somewhere nice in Austin to celebrate, and I found Finn & Porter on Citysearch. The restaurant has a great look and feel, and the server was very cordial. Our food, however, wasn't very good, which is why I considered writing a bad review. HOWEVER, the reason the restaurant redeemed itself is because of the excellent customer service we received. After we complained that the steaks were too salty (they were mistakenly double seasoned, the manager later told us), the server and manager both apologized and took the steaks off of our tab. We also received complimentary champagne and dessert so in essence, we got a lot for a little. I won't remember the restaurant for its salty steaks but instead will remember it for the top rate customer service we received. I know that the salty steak experience was an isolated incident, and the next time I go to Austin, I'd still consider going back.
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