Alite Laser Hair Removal, Waxing & Electrolysis

06/27/07

Get waxed here if you love long drawn out pain.

by austin_vette at Citysearch

I can't speak for the laser treatments but I have had a Brazilian here and it was the second worst I've ever had. It's given that Brazilians hurt but there is a wrong and a right way to do them. First of all the wax was way too hot. She did a ton of very small messy applications instead of few large clean one. She tugged at each application several times before it finally let loose. The girl was young and didn't have very good "bedside manner". Please excuse if the following is too graphic but that's my point exactly. After each removal shed show me the resulting piece of discarded wax as if it was a trophy. No thanks. See my other reviews if you want to know where to go.

• Pros: None. Sorry.
• Cons: parking, lack of professionalism and skill.

Response from this business

heidifischer– June 29, 2007 at 14:40:20 PDT

Dear distraught client,austin-vette, Please accept my sincere apologies for your bad waxing experience. We had hired a new esthetician and were under the impression that she had excellent waxing skills. As soon as we realized our mistake (and for other reasons, as well), we let her go. We always try our very best to only offer the highest quality services with the most highly qualified technicians, in all areas. Customer service is our number one goal. Please allow us to make it up to you with free services. If you'll call the office and ask for me, personally, I will make sure you are taken care of to your complete satisfaction. Thanks for the feedback; it's always valuable, positive or negative. That's how we learn. Yours truly, Heidi Fischer, Owner; Alite Laser, Electrolysis & Waxing Tel.512-328-1555; my personal email: heidibeth1008@aol.com