Carter Kimberly Md

04/05/08

New Office Address

by ptindall42 at Citysearch

Just a note to say that Dr. Kimberly Carter has moved to The University of Texas Physicians at 313 East 12th Street Suite 100, Austin TX 78701. The new phone number is 512-324-8670.

Dr. Carter is still seeing current and new patients, and still delivers at St. David's Medical Center.

11/23/09

Not Available or Concerned

by SLAustin at Citysearch

I was very optimistic from all the reviews here and elsewhere when I found Dr. Carter. However, after several visits, it became apparent she was not concerned with helping to resolve the issue I came in with (and a diagnosis was missed) and I gave up on getting the help I needed. Her main focus seems to be on delivering babies and not women's general health.

Eventually, I had an emergency and was unable to reach her for weeks after leaving several messages with the answering service and having to call back daily. I finally reached a staff member days later after calling and calling only to have them tell me they were unsure why my calls weren't being returned and that the doctor only works three days a week. I'm now looking for another doctor.

• Cons: can't contact/not interested in patient issues

10/22/09

Great Doctor

by jlemus at Citysearch

Dr. Carter was fabulous. I wish I had her for our first baby but having her there the second time around was excellent. I didn't realize what I missed out on the first pregnancy until I went to her. She's always caring and never rushes. I was worried that she wouldn't be there for the actual delivery (my first doctor wasn't) but she was right there throughout up until the baby was born!! I'm sad that we had to move away but if I go back to austin you can bet who my ob/gyn would be! i've even considered keeping her and just going back for my annual. Great doctor and excellent person. Highly recommend.

• Pros: Informative, Caring, Supportive and genuine
• Cons: waits can be a bit long but nothing a book can't handle

01/10/09

Wonderful Doctor

by SWG3 at Citysearch

I moved to Austin mid-pregnancy, became a patient of Dr. Carter's, and am so glad I did. This was my first pregnancy so I was really looking for a doctor I felt comfortable with and who would be there to answer all the questions I was having during this new stage of my life. She is a fabulous doctor, who goes out of her way for her patients, and is always on top of her game. I admit I've also had some issues with her new staff, but once I informed Dr. Carter of what was going on, it was handled immediately, and I've never had any issues since. (I encourage anyone who is having issues to inform Dr. Carter so she can take care of the problem, because she will!! ) If you are looking for a an outstanding ob/gyn, look no further. I am recommending her to all of my friends, and I confidently recommend her to anyone in search of a new doctor. You will not be disappointed!

• Pros: Wonderful Doctor, caring, great sense of humor, goes out of her way for her patients.
• Cons: sometimes the office staff (not the nurses, just the scheduling staff) but no reason to not consider this doctor.

10/15/08

LOVE HER!!!!

by Asuneda at Citysearch

I absolutely LOVE Dr. Carter. She delivered my first child this past May. I only started seeing her after we got pregnant and it was just chance that we chose her because there were so few female OB's on our insurance. I'll never change OB/Gyn's again. :)

I agree that the new office and staff are not a positive change. However, I know Dr. Carter and I know that she'll be working to get things corrected. She's a fireball and goes above and beyond.

She never rushed us at a visit and would sit and talk with us for as long as needed. Plus, since I ended up delivering during an oncall night and was the clinics only patient delivering at the hospital that night, she was with me through my ENTIRE three and a half hours of pushing!

10/08/08

Dr Carter is great. Her new office at UT is not.

by Brie78702 at Citysearch

I've been a patient of Dr. Carter for years. I really can't say enough how much I appreciate being her patient. I felt heard and seen.

I received a notice of her move to UT and thought that the university would benefit greatly. I would never consider going to another doctor.

Until now.

I've had the WORST experience with her new office staff. I have left voice mail messages since September, but those aren't returned REPEATEDLY.

As of today, 10/8/08, I have given up trying to get any assistance with scheduling an appointment from the new office.

I called on 10/7 to get information on how to contact Dr. Carter directly and get my patient records. I really am sad about this, but I can't continue to wait for a response or reply from the new office. The voice messages left on Monday and Tuesday by 10am have not been returned.

I was told by the office manager last week that there were issues with scheduling, but apparently there are issues at the university with voice mail messages also.

There are multiple issues getting an appointment to see Dr. Carter now that did not exist at her other practice.

I honestly regret her move to the University of Texas at Austin because the new office has so many problems.

• Pros: Caring, experienced, has a lot of knowledge, overall GREAT doctor
• Cons: new office issues including returning messages, patient information and scheduling an appointment

06/25/08

Great doctor, just need to work on their staff and nurses

by LiangWang at Citysearch

My wife has seen Dr. Carter for a year (initially old office, and now new office). Honestly, Dr. Carter doesn't change, still a great doctor to work with. You probably cannot find too many OB doctor that are so concerned with your health and so skillful. My wife saw the other doctors before, but Dr. Carter is really the best.

As for her staffs, well, it's totally different story. The staffs in the old office are good. So that's why when one of Dr. Carter's nurse went with her to the new office, we are glad. (But later on, we believe the nurse left, since we haven't seen her for the last 8-10 visits. Not sure why.) Although it's kind of hard to call-in her old office, but if you succeed, you will get very great response and answer. However, in the new office, you can call in very easily. But when you need to talk to a nurse or surgery scheduling person, you will almost certain need to leave a message and hopefully you will get feedback in a day or two. Like the other comment, sometimes your message won't get responded and lost. I complained this to Dr. Carter because once the baby's kick count was not normal and we didn't get response in one day. Later, I received a phone call from the office manager who said they cannot find the voice message in their system, which is odd.

In summary, Dr. Carter is great, especially if you are a first-time parent. Just don't worry too much about her staff. After all, it's the doctor who performs the operation, not the nurses or the staffs in her clinic.

05/13/08

What a difference the staff makes...

by Adisappointedpatient at Citysearch

I was so pleased when I found Dr. Carter (actually through Citysearch) when I moved to Austin a few years ago. She is a great doctor--understanding and interested in all issues that affect women's health. I recommended her to everyone I knew. Recently, as the post below states, she moved her practice. What a difference! Before, if I called and tried to make an appointment or leave a message (which I did on two occasions over the years), the staff worked with me and messages were returned within about 48 hours.

No longer! I am amazed at the attitude of the staff at her new office. I called and asked a question abotu whether I shoudl continue taking a medication she prescribed based on a recent change, left a message for her nurse, and never heard back. Called again to ask the same question...call still not returned.

I finally ended up calling my old ob/gyn's office from almost 5 years ago to find out whether I could continue taking the medication under the circumstances. The answer was no, so to me that means that Dr. Carter or her nurses got a question twice from a patient whose medical history ahd changed since Dr. Carter prescribed the medicaiton, and who should no longer have been taking it, and did not bother to call back. To me, a Dr. is only as good as her staff, who clearly do not care about the patients at all.

• Pros: Great Doctor
• Cons: Terrible new staff, messages not returned, no concern about patients

01/28/08

Best OB/Gyn

by Octamom at Citysearch

We moved to the area 5 weeks before our twins were born. Dr. Kimberly Carter was amazing, working with our crazy relocation schedule and a birth of multiples. Our twins were born with NO c-section and the environment was the perfect blend of caution and natural birth processes. We were beyond thrilled with our experience and are so grateful so Dr. Carter's friendly, open manner and flexibility. Awesome, awesome doc whom I would recommend whole-heartedly. I'm a mom of eight, so I have definitely had some experience with a wide variety of docs and midwives. Blessings!

• Pros: very sweet staff, warm environment, friendly, knowledgeable
• Cons: office a little hard to find, but worth the effort

10/21/07

Best OB/GYN

by yga00 at Citysearch

I love Dr. Carter, her staff and facility. I switched to Dr. Carter and it has been the best thing I've ever done. I recommend her to everyone. You will not regret it.

• Pros: everything
• Cons: nothing i can think of