Keith Kristofer Salon and Spa

12/03/08

ORIGINAL REVIEW -- (haircut disaster)

by victoria0202 at Citysearch

REVISED-- I recieved a call from the owner of Keith Kristofer last week in response to my review. He explained that the questionaire that I filled out is returned to the business anonymous. He also said that I should have contacted them in the first place so that it could have been corrected. He was more than gracious and quite unexpectedly offered to refund the cost of my haircut. After speaking with him, I feel that my first impression was wrong and while as stated before my haircut was not good, I think that this salon truely cares about keeping the client happy. I work for an small business that has been in Austin for 25 years. I recognize and value the importance of excellent customer service. Thank you very much for taking the time to call me, it speaks volumes for your business!

11/09/09

Best cut ive ever had

by One Love at Citysearch

I have never had a better cut than the cut I received from Aydrian. She really knows what she is doing. I came to her in dire need of an overhaul. I had been to another salon in town and got a horrible "stacked" bob. She was able to take the choppy worst cut of my life and turn it into a haircut that I have never gotten more compliments on. I went to Aydrian a couple of weeks later for my color and was equally impressed. Upon calling to make an appointment I just found out that Aydrian has left to work at Topaz salon. Im sure the other stylists are great at Keith Kristofer but I will follow Aydrian anywhere!

• Pros: best cut, great color

11/09/09

Unpleasant Surprise with Highlights

by luxbeauty at Citysearch

I went in to have my hair colored a shade darker (medium brown) with subtle highlights for a friend's wedding party the next day. I asked for subtle highlights, and not anything drastic. The highlights were foiled first and left on the entire time. The results were truly disappointing as I looked like I had thick blocks of orange/yellow streaks through my hair, and even older with the highlights by my ears resembling white hair. The main color looked lighter than what I had walked in with because of the highlights. I was so embarrassed with the pictures, and to this day cannot look at them. I went back the following week to have it fixed, and the 2nd application of the darker color hid some of the hideous highlights but not for long. I had to go to another salon within the same month, and they did their best to correct the issue without damaging my hair. I will never go back to Keith Kristoffer's.

• Cons: Coloring technique/judgment

10/19/09

Amber is the best!!!!

by Elizabeth Luker at Citysearch

I have had my eyebrows waxed and tinted everywhere from Los Angeles to New York to Dallas to London, and trust me when I say no one in any of those cities can compare to Amber at Keith Kristofer Salon. She spends a great deal of time analyzing your skin, hair and the shape of your face before deciding what eyebrow color and shape is right for you. I'm a redhead, so mixing the perfect color combination for my skin and hair can be difficult, but Amber gets it right everytime. Unfortunately, I live in New York, which makes it impossible to see Amber each time I need a touch up. I was recently reminded how amazing she is when I went to have my eyebrows done at Warren Tricomi in the Plaza in New York, and it was a disaster. Even the most upscale salons can't compete with Amber.

If you live in Austin, definitely go see her!!

10/06/09

Carrie if Fantastic

by Due Diligence at Citysearch

Carrie has done a nice job of giving me highlights that are not obvious. She really cares about her clients and what they want, and it shows. Thanks for everything Carrie!

• Pros: Detail Oriented
• Cons: can't think of any

09/29/09

Best haircut EVER!

by austin photogrl at Citysearch

Sarah Saenz at Keith Kristofer Salon gave me the BEST haircut I've ever had. Pretty much sums it up! She really listened to me on the "look" I was going for and did a fantastic job!

• Pros: Beautiful Salon, Friendly Staff,
• Cons: None

09/24/09

Wonderful People with Loads of Talent

by GlassyGirl at Citysearch

Carrie, colorist, is amazing. She's creative and I've received more compliments on my color in the year that I've been a client at KK, than ever before. She has a personality that makes everyone want to be good friends with her.

Amber, THE eyebrow designer of Austin, takes years off my face everytime she does my brows. Now she's someone you totally want to go out and party with.

Larin, hairstylist, is so bubbly and sweet and really listens to what her client wants. She does a great job creating "Victoria's Secret" hair.

Jacqueline, nail specialist, is awesome at doing up your twenty in style. She's always trying out new things so she stays current. Always fun to chat with while she works.

Melissa & Autumn rock! I'm always pumped to see what their hair looks like every time I visit.

All in all, everyone I've spent time with at KK is fun, talented and creative.

I'll definitely be with them for a long time.

• Pros: Everyone there is a pro and they're so friendly
• Cons: A little pricey, but worth it

09/11/09

Not up to speed on blond highlights

by RobinDSullivan at Citysearch

Salon only knows how to do banana peel blond. Eyebrow expert didn't really provide any advice with free consultation. Note to salon... there is golden blond, carmel etc...

• Pros: Salon has a cool vibe
• Cons: behind the times on technology

Response from this business

keithie– September 24, 2009 at 16:34:36 PDT

How disappointing. We are truly sorry you didn't like your highlights, but we wish that you would have let us know you weren't happy so we could have addressed any issues right away. The person that did your highlights is a natural blonde and has very ashy blonde highlights with dark blonde low lights. She's actually quite good at the full range of blonde, so we are certain she will be able to get any shade you want. Your last visit was your third, and we noticed that she used a different formula each time, according to your desires. If you prefer another stylist, that's okay with us too. We do hope you'll let us have another chance at making you happy. We just saw this reveiw today, so we're going to call you and see if you would like to come in for a complimentary re-do.

07/02/09

Perfect!

by austinsusie at Citysearch

This was my first time at this salon. I was comfortable there, everyone is very nice, and the salon is beautiful.

Here is the really, really important stuff:

I went to Kris, my hair was a mess, it was the wrong color and I had quite a bit of growth. So I needed her to correct the color, and blend it into my natural mostly white with brown hair outgrowth. What surprised me is that she knows what color is best for my skin tone, she actually studied that! In the past years, I have asked stylists at other salons what color would be best for my skin tone, and none of them knew, they just said pick a color you like.

Kris did a perfect job, my hair looks fabulous! It looks 100% better, Kris performed magic, I really didn't think it could turn out this well. It makes my skin look better and I think I even look a little younger:) Thank you Kris!

Also, her assistant, Jessica? I think that's her name, I am so sorry, I can remember for sure. But her assistant is a doll, and I can honestly say I have never had such a relaxing shampoo. I know this sounds silly, but even when she dried my hair with the towel, it was relaxing! I want to go back in between hair color appointments just for her to wash and style my hair!

They really care about how you look at this salon, they listen, and treat you like you matter.

• Pros: Stylists and assistants know what they are doing
• Cons: None

05/30/09

Great Place for Guys Too

by 703inaustin at Citysearch

I have Asian hair, and this causes me lot of problems when it comes to haircuts. I've gone to lots of cheap places where they do a terrible job, barber shops that do an okay job but not good enough for me to come back, as well as some nice salons here in Austin that cater to women, NOT men. Keith Kristofer Salon is the best place I've EVER been to. Most of my life when I get a haircut, I'm not completely satisfied. This is the FIRST time I left with smile on my face. I really had a good experience. My stylist was Larin. She listened to what I was looking for and spent a lot of time with me. My haircut was about 1.5 hours because she took her time to provide me with a quality cut as well as to understand the frustations I've had with my hair. She washed my hair at the beginning AND the end so I didn't have to rush home to take a shower. Another great thing is that she helped me to better understand the way my hair grows so that I can style it in a way that makes me look my best - how many stylists really do this? She told me to wash my hair every couple of days so I wouldn't dry out my scalp. And she made me a shopping list of products that best suit my hair. Larin has made a lifetime customer and I look forward to my next appointment.

• Pros: Stylists listen to what you want and nice atmosphere
• Cons: None

05/13/09

Keith Kristofer Client For Life!

by kmh0801 at Citysearch

Keith Kristofer saved my life! Okay, okay, that's an exageration, but I feel like the wonderful ladies at Keith Kristofer did! My husband is currently deployed and will be arriving home to San Antonio this week. In an attempt to spruce up before his homecoming I decided to have my hair highlighted at a very expensive salon in San Antonio. In short, they destroyed my hair. I cried for three days and on the third night I emailed Keith Kristofer salon at around 11 pm. I received a response from Keith and Kris, the owners, at 12:30 am the same night. If that isn't customer service I don't know what is!?! The salon worked me in only 2 days later with Kris styling my hair. From the moment I arrived at the salon to the moment I left everyone at Keith Kristofer was friendly, welcoming and professional. Kris thoroughly discussed with me what I wanted to do, what had actually gone wrong at the other salon, and what kind of outcome I could expect. Kris, Kris' assistant and Jessica took wonderful care of me. I had three great women styling my hair and checking on my progress. Kris did not disappoint. My hair is beautiful! It is exactly what I was looking for! I actually liked my hair even more the second day than I did walking out of the salon! How amazing is that? I will not go anywhere else! I will not let anyone else touch my hair! I am a Keith Kristofer client for life, and I cannot wait for my husband to see it!

• Pros: Professional, Friendly, Excellent Work
• Cons: None