01/19/09

Best service and selection in central Texas!!!!

by gilsby

Wow! I don't even know where to start.

The service was great. Very helpful and honest at the same time. I was actually told not to get a pair of jeans because they were not flattering enough. Brutally honest! THANK YOU!

The selection. There is not a place in central Texas that has more denim! I am still in ahhh.

A+

I will be back!

10/13/08

HORRIBLE CUSTOMER SERVICE

by jyoung11

Do not waste your time at this boutique. Hem employs horribly rude shop girls who "conveniently" forget to tell customers that the returns are for store credit only. I was not told at checkout, nor when I returned the items. I even made a comment to a sales girl about bringing back the jeans that I was unsure about and she still didn't think that was the right time to inform me. Two weeks returning 2 of the 6 pairs of jeans I purchased, I still had not received the money back on my card and thereforeI called Hem to inquire. I was received by the rudest, most sarcastic, employee who proceeded to speak to me like I was a 5 year old and tell me that she was 100% that I had been told. She wouldn't listen to me, or take into consideration that some person at the store made a mistake. I will never go back to HEM. I don't need to be treated poorly by some 22 year old girl who works at a jean shop.

• Cons: Horrible customer service

06/11/08

LOVE HEM!!

by Lindsaye

I love this store!! And I love Tisha and Aimee! They are the best! I am pretty curvy and all the jeans I owned weren't doing anything for my figure. I knew designer jeans were more expensive, and so I decided that before purchasing any I was going to do my research. I found several pair I thought I would like online, but knew I needed to try them on. I had heard good things about Hem, but that the denim was expensive. I went in just to try on the jeans I had found online, but I was pleasantly surprised when all the jeans I liked were the same price or lower!! The girls gave me so much attention, made me feel so good about myself even though I am not the smallest size, and didn't even try to get me to buy the more expensive of the two I was choosing between. I can't imagine being that happy with a pair of jeans I got online. They have a customer for life!!

• Pros: SERVICE! SERVICE! SERVICE!
• Cons: The parking lot was kinda full because of the restaurant next door.

06/10/08

Jeans for tall guys!!

by chrisht76

I?m a size 36/36 and usually have the hardest time finding jeans that are long enough. I heard Hem had a great reputation for having a wide selection and wanted to check it out. My apprehension was quickly put to ease when I stepped into a dressing room with at least 5 or 6 pairs of jeans to choose from. I was so relieved to put on a pair of great fitting jeans that were plenty long. I was impressed with the honest sales approach and customer service from the person who helped me. I?m a busy guy with a full schedule ? I was in and out of there in 20 minutes. I?ll ABSOLUTLY be back! For all of you other tall men out there?say goodbye to the BIG/TALL stores, we finally get to shop with everyone else.

• Pros: Wide variety for all sizes
• Cons: Only open til 7pm

06/10/08

Best Sale EVER! I can finally afford designer jeans...

by benIssacson

For all of you who don't know about the Hem Anniversary Sale...you have to go! I thought it was an urban myth buying a pair of designer jeans for as low as $25. But the proof is in the pudding....Woo Hoo! I love all of my new jeans I bought at the Hem sale. It's VERY crowded and crazy. If you are thinking of going next year come early and reap the rewards! I think it happens the same time every year. I found out through a friend, but he said if you go to hemjeanscom you can sign up to be notified of all their events. I LOVE HEM for hooking me up!

• Pros: GREAT SALE!
• Cons: It can't go on all year long.

06/07/08

Rigid and Unrealistic Return Policy

by lora33

I recently bought a pair of jeans at Hem, and I was relatively pleased with the friendly and helpful salespeople. Who doesn?t want to hear that their butt looks cute in a pair of jeans after all? However, when I left the store I came down with a case of major buyer?s remorse - I had no business splurging on the jeans! I walked back into the store about 30 minutes later, and they refused to take my jeans back for anything other than store credit! Now don?t get me wrong, I know they don?t want girls buying jeans, wearing them a time or two, and then trying to return them, I get that. But do they honestly think that I wore the jeans to a 29 minute soiree and then brought them back? Come on now. I think it was totally unreasonable not to give me my money back. I feel compelled to tell as many of you as I can that even though I then contacted the owner with my concern, they still said NO. I personally would rather shop at Nordstrom?s or another boutique where they value the customer and their experience more than they value making a buck.

03/29/08

Best service ever!!

by anotherlisa

I had passed by Hem several times before I got the courage to go inside. It seemed scary to walk in with my Old Navy jeans and ask for assistance when I didn't even know what size I wore. All I did know was that I've been wasting money on ugly cheap jeans that never last or fit right for very long. As soon as I walked in, there were only 2 employees working but both greeted me sincerely. One of them gave me 100% of her attention and had me try on 13 pairs until I found my Dream Jeans. She knew that I was only there to buy one pair, but wanted to make sure that it was the best one they had for me. There were a couple pairs that I thought looked alright (to me) but she axed them fast and explained what it was about them that wasn't the right fit for me. I'm extremely shy but the staff made me feel so comfortable. I love my jeans and will NEVER go anywhere else again!

• Pros: service and quality
• Cons: none

12/25/07

Love the Service - Hem has it all!

by sdobbs

I was at a holiday party and a friend of mine had on an awesome pair of jeans. I asked where she got them, and she said I had to go to Hem. Everything she said was true! Right when I walked in the door the staff asked if they could help me find a pair of jeans. They made me feel extremely at ease and asked me what I was comfortable wearing. In minutes, I was in a dressing room and every pair of jeans I tried on looked awesome! I'm 32 with two kids - let's just say, I'm still trying to get off my baby weight. They put me in jeans that were age appropriate, but still made me feel like I wasn't wearing mom jeans. I love my new jeans. Thank you Hem for making this mom of two feel great!!!

• Pros: Great Selection and Service
• Cons: Having to choose :)

12/18/07

Best word to describe this place is AWESOME!

by karays

This place is great! Whatever you're looking for, they have it. I often find myself on a mission to find something very specific and always end up home exhausted, frustrated and empty handed. But not here! Several times I've gone into Hem, explained what I'm looking for and all of the staff have helped me find exactly what it is whether it takes 5 minutes or 2 hours. Everyone there is so friendly and nice, I find myself not wanting to leave! And I hate shopping! I've left with sexy/flattering jeans, conservative jeans, casual jeans and dressy jeans because they have it all. Even for curvy girls like me! I truly can't recommend Hem more! You have to experience it to believe it!

• Pros: Huge selection and staff is honest whether something looks good or not. Totally refreshing!!
• Cons: SOME jeans are pricey but it's totally worth it because they give you tips to make them last forever!

12/17/07

Best selection, fantastic service

by atlantamagic

I really can't recommend this place highly enough. I bought my first pair of jeans there about a year ago and now I'm completely addicted. I practically live in denim, dressed up or dressed down, so I'm always looking for the right pair. Hem is the only place in Austin that I know I can find exactly what I'm looking for and they'll usually have a variety of options for whatever it is I'm looking for. You really could spend half a day trying things on. That said, the people working there are denim experts. Each time I'm there, the store manager can listen to what I'm looking for and off the top of her head bring me half a dozen options. It's rare in retail to have people with that level of knowledge, particularly in a small store.

As a result, one of the biggest things I miss about Austin is this store. I usually visit there each time I'm in town to get my fix of denim and, really, the friendly staff. Even though I live outside of Austin, they know my name and what beer I drink the minute I walk in the door. Kudos to the owners for a great idea and to the staff for knowing their stuff and helping keep me forever in blue jeans.

PS.... on-site, inexpensive alterations are a huge benefit, also, especially on a quick visit

• Pros: Exclusive and large selection, helpful staff
• Cons: Parking during UT games and dinner rush