WHITAKERS Auto Body & Paint
Austin, TX 78704
Phone: (512) 442-2235
04/15/2008 Posted by mitZ3
I am a nit picky neat freak. No bones about it, but especially when it comes to my beloved Z3. Most people are surprised at my attention to the tiniest detail and thus I tend to be a nightmare to most detailers, body shops… but not Whitakers. Joe Hernandez is a great guy who understands my need for perfection. As a woman, it is often challenging and or uncomfortable to interact with car shops of any sort as they tend to think a woman, doesn’t have a clue nor can she appreciate automobiles. I am very happy with the service the Whitakers staff provided, they were courteous and went the extra effort to make sure I was comfortable every step of the way, including wanting to inspect their paint booth. It was the best I have seen! They took a multitude of pictures of my car before any work was done and I was able to go online and see my car during the process. This was a great help when I had questions… and I always have questions. They delivered the car exactly when they said they would. I rrrreeeeaaallllyy look over the car when it is done, and even though it was closing time (on a Friday no less) they allowed me all the time I wanted to really look and at the car. They did not rush me, they did not try to hide the car under dirt, or sloppy wax. Being a perfectionist, it is normal for me to spot something irregular on the car after it has been in the shop. While I did take the car back the following Monday to attend a minor issue that most people wouldn’t even see.. the Whitakers staff was again courteous and did not hassle me, they simply took the car and made it perfect within a few hours. Again, they delivered the car exactly when promised and again when I came to pick up the car, it was closing time and again, they allowed me all the time I wanted to go over the car and ensure my satisfaction. I am completely happy with Joe and Whitakers. They have proved themselves to be top notch people who really care about their customers and their product.
Pros: Joe Hernandez
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