10/30/09

Great experience with Landers Premier Flooring

by windowfash

Years back I had wool carpet installed in my home. No one mentioned to me that moths could become a problem. This year we suffered a huge moth infestation that ate large sections of the carpet. I went to Landers Premier Flooring to find the best way to replace my flooring. Stephanie was so helpful in pointing me in the right direction for the best type of carpeting to have with my young kids and large dogs. We ordered it and set the install date. Due to rain, the installation got moved back one day, but that's not their fault. The installers showed up right on time, were very polite, and I was comfortable enough to leave them in my home while I meet someone for lunch. You could tell these guys are experienced professionals. And they were so fast! By the time I got back from lunch, all the new carpet was installed and they had already moved my furniture back in. It looks great! We're very pleased with the selection, price, installation and service we received from Landers Premier Flooring. Thanks Stephanie!

• Pros: Fast and professional installation
• Cons: rain delay- but not their fault

10/26/09

These guys are the best...

by Brett Swanson

We could not be happier with our floors and the installation process. Thanks John, Stephanie, and Dale. I have already recommended you all to friends.

10/01/09

Extensive carpet samples available

by Ruth Kazenske

Cristen Finnell was a super sales gal for me; she is very helpful and knowledgeable not only about the carpet product lines Landers carries but also demonstrated great experience in decor when she came to my house with samples. Her attention to detail is outstanding and I highly recommend her to anyone looking to purchase carpeting.

• Pros: Great sales rep

08/29/09

Highly Recommend - Professional and Quality Installation!

by jcslr

My husband and I shopped around quite a bit before making our choice for hardwood flooring and company to install. From the first impression to the end of our installation, Landers Premier Flooring met and exceeded our expectations! The showroom is beautiful and had a large selection of samples to choose from. John personally came to the house and helped in choosing the right kind of wood for our home and budget. Installation was top notch! The team carefully moved furniture, worked quickly and were extremely courteous and professional. The 1,000 sq. feet project was completed in one day - floors 100% floated out (not just spot floated) and prepped, wood and trim installed and cleaned, and furniture back in place. It was amazing! I cannot say anything negative about our experience and look forward to doing more business with Landers in the future!

• Pros: Great selection, superior service, quality installation
• Cons: None

08/18/09

Manufacturer defect in some of the flooring (delaminated).

by Texadel

Some of the flooring had a manufacturer defect. Thirty boards had to be pulled up. It was a long (3 month) process but boards were replaced. When something like this happens, distributors and independent inspectors need to come out. Reports need to be filed. I guess it doesn't happen too often but when it does it is an inconvenience. This could have been a one day install/visit. After the install there were 5 additional visits to get this resolved.

• Pros: Wanted to be sure I was satisfied
• Cons: Manufacturer defect in floor (max windsor brand)

Response from this business

Gayle63– September 25, 2009 at 07:46:14 PDT

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07/23/09

Highly Recommended

by lkwc

We were delighted with our experience with Landers. Experienced salesman Dale took the time to explain whatever we asked, and gave us excellent advice... even when it meant a smaller sale for him. We greatly appreciated his assistance and prompt responses (and the fact that he's fast on email, which makes things so much easier).

Their installers delivered a beautiful wood floor on schedule - and it only took 2 days to do ~1300 sq ft. We highly recommend them and will definitely be coming back!

06/27/09

Excellent customer service

by mpoole

We visited every flooring store in Austin, and picked Landers specifically because of our experience meeting Stephanie. We had been burned previously by Lowes during a kitchen remodel, and really appreciated her honesty and enthusiasm for our project.

Landers installed our new tile and carpeting, and we love it. She gave us great product recommendations, and the installers were very professional and did a quality job. We would recommend Landers highly.

• Pros: Personalized service

05/26/09

Quality wood floor, good price and a professional sales team

by michaelb123

We recently changed our wood floor on the first floor and the stairs. My wife and I are both very picky when it comes to quality, installation and good price...always looking for the best deal.

Being true to ourselves, we did a lot of shopping before deciding to purchase our new wonderful wood floor at Landers Premier Flooring. John and his team, not only met but they exceeded our expectation.

The ordering process was very easy and the floor came in on time! The Landers team was very flexible to work within our crazy work schedule when it came to the installation. After the installation, we didn’t like a few of the boards, no problem, they came and replaced them.

The installers were professional, fast and really good.

Overall, John, Stephanie and the rest of the Landers team made the whole process a great experience. I would recommend them with no hesitation.

As for us, we will return for our next flooring need.

Thanks, we love the way our flooring/stairs project came out.

Michael, Marylou and the two dogs!

• Pros: good service, good price, quality work
• Cons: none

05/13/09

Amazing Flooring and Excellent Customer Service

by Walton

We love our floors! Landers Premier Flooring is what it says, "Premier." The showroom is beautiful and the wood floor we had put in is lovely. As business owners ourselves, we can't say enough about the customer service that Stephanie and John provide. We have never had a more professional, concerned and accommodating crew work in our home before. The floors were in so fast and the attention to detail is unsurpassed. I look forward to future projects and will highly recommend them to friends, family, and business associates.

• Pros: Beautiful Showroom, Superb Customer Service
• Cons: None

04/05/09

Beautiful Products...Excellent Customer Service

by ChelseaB

I'm a local designer and I continue to refer all of my clients, friends, family and acquaintances to Landers Premier Flooring. John and Stephanie Landers have proven time and time again that their products and services are unmatchable. When you speak with anyone in their showroom, you immediately get the impression that they truly have your best interest in mind. You and your project are not just another sale to them...but another opportunity to prove that they are, in fact, the best in town. From concept to completion, you want Landers Premier Flooring on your project.

• Pros: Wide Range of Products
• Cons: What are the drawbacks?