10/23/09

Stellar Out of State Movers

by bevyboo

Just had our stuff delivered in New York and thought the whole thing went really well. The crew who picked up in Austin was really friendly and professional. They made sure all our stuff was packaged super well for the long journey. We have 1 antique piece that I was worried about, but they wrapped it perfectly in blankets and cardboard and plastic and there was not a single scratch when we received it! The guys who delivered did a good job also. We moved upstairs but they didn't complain at all despite the fact that we have some heavy pieces (especially the aforementioned antique piece!). Everything we shipped made it to the new place in great shape, - only found 1 small dent on a chair. The staff at Elephant Moving took great care of us through the whole process and was very patient with all my questions and concerns. Two enthusiastic thumbs up!

• Pros: careful with valuables, pleasant to work with
• Cons: none

10/21/09

A Really Positive Experience!

by verdefrijole

I’m just a few days off of a move completed by Elephant Movers and felt compelled to chime in about my experience. It was terrific. Every step of the way was handled in a professional, timely, and flexible manner. I really felt catered to, which is amazing to feel when it comes to something like moving. A representative came to our business and conducted a very thorough Q&A with us (free of charge). She then worked up an estimate that very day! It was very reasonable and once we decided to use their services, I was given a contact for my move and felt comfortable calling to ask questions, no matter how small.

Crates and boxes were delivered to our office. We were walked through every step of the process and Elephant Moving was very responsive and accommodating when we were thrown a last minute curveball and had to change the move date. They were able to handle such hitches as having to move after hours, provide insurance certificates with little lead time, and having to comply with pretty specific moving requirements from the building.

Once the crew arrived on the moving day, they were cheerful, helpful, and strong! They were able to unassembled tricky office furniture in a short amount of time. I was also impressed by their knowledge of Austin – keeping transit time during rush hour to a minimum.

All in all, Elephant Moving made a stressful thing like moving a really positive experience!

• Pros: easy to deal with, flexible, reasonably priced
• Cons: no cons

10/03/09

Great job moving me in terrible weather!

by mom2be12

I moved recently with Elephant Moving during a terrible thunderstorm. I thought the move would have to be cancelled due to the awful weather, which would have really put me in a bind with my house closing since I had to be out. I called the office to see if they were still going to move me and they said unless I wanted to reschedule the crew would be there as scheduled. They warned me up front that the move may take longer if the rain was really pouring hard enough to slow down the crew, so I was prepared to pay extra. But the move went better than I expected! The crew worked really well and pushed on through the rain, even kept chatting and joking with me even though they were all wet. They managed to keep the carpet at my new house from getting really dirty. And they didn't take longer than the estimate which was awesome. I am really grateful that this company showed up despite the bad weather and did such a great job.

• Pros: good service, fast, efficient, clean, nice guys

08/27/09

Overall a Positive Experience

by sunyounchung

We hired Elephant Moving to move us to Washington state and were generally pleased with the service we receive. The office salesman was informative and helpful and gave us good price quote for whole house based on the list I gave. The movers who came to pick up were friendly and make sure we know all the charges like when they need to use extra materials to protect glass pieces we have. We use the free storage that comes with moving because we had no place to move into for couple weeks after flying to Seattle. Only drawback is that once we have a place it takes some time to ship everything to Seattle. The delivery driver call us to tell when he was coming and was very nice and put all the furniture back together like they said and made sure he have enough help to bring piano up the stairs. Only one piece got a scratch on it, and the office salesman help me submit my claim. Overall very pleased and would recommend the service for out of state moving.

• Pros: careful, professional, good price

08/24/09

Very Pleased

by jonnjo

I was really pleased with the service I received for my move from Pflugerville to Groesbeck. I had a 3 man crew. They were polite, careful with my stuff, and worked hard. The guys wrapped all my furniture, took great care of some of the fragile stuff, and even reconnected my washer and dryer. They came in half an hour under the estimate, which made me very happy. I was very happy with the service I received from Elephant Moving and I will be sure to recommend them to friends still in Austin. Five stars!

• Pros: great service, nice guys

08/22/09

Destroyed pretty much everything we had

by ekontsevoy

Do not hire this company to move you out of state. They are strictly local, i.e. they sub-contract your stuff to someone else. When our furniture arrived in NYC, the local crew was just two small guys who could barely handle it, they almost demanded nice tips and weren’t nearly as nice.

Everything was damaged. The bedroom set (dresser and bed), even living room furniture got stained by some cheap wrapping material and we could not get the beige leather cleaned up: it will have those blue marks forever.

We filed a claim (by email - that’s the only way to do it) and nothing happens. I call them about once a week. Always the same friendly guy on the phone. Always telling me that either him or “someone from claims department” will get back to me. Happened about 5 times. Nobody ever calls back, it’s a mockery. All we have is an email address that spits back automatic messages. So all in all, they took $2,000 to move us, damaged $6,000 of worth of stuff so basically I could have just thrown everything away and bought a brand new furniture.

The automatic emails we get back say that according to Texas laws they have up to 90 days to “give definite response” and frankly I can’t wait for 3 more weeks to file a l awsuit

• Pros: Friendly on the phone
• Cons: Damaged every piece of furniture and won't return our calls

07/26/09

Very Good Move Experience

by ggg2

My realtor recommended them, so I called them first. They sent an estimator who went through each room of my apartment and made sure we didn't leave out any furniture from the quote, and they also asked about the stairways, etc. The estimator told me the move would cost about $560 based on an hourly rate for a 4 man crew. I called two more movers both of whom were short and rude on the phone. One of other movers just kept telling me the hourly rate and that it would take as long as it would take, without asking me about the funiture...yikes! So I made the appointment with Elephant. The movers showed up exactly on time and got right to work. The move wound up costing $500 exactly as we had moved our own clothes and wedding gifts as suggested by Elephant when I asked for suggestions on bringing the cost down a bit. The movers were polite and very helpful, and there was no damage, so it was a pleasant experience.

• Pros: good experience from start to finish
• Cons: no cons

06/15/09

Wonderful Move Experience-Would Use Again in a Heartbeat!

by purplemax

We moved a two bedroom appartment into a three bedroom house. We have a lot of stuff and easily filled up the whole truck. Despite this, it was an extremely quick operation - a little over four hours total. I chose Elephant Moving because they said they would send four movers instead of the 2 man crew quotes I was getting from other movers. The 4 man crew was on time and they worked amazingly quickly. They were very professional and courteous. Everything got wrapped in blankets and tape and was handled carefully. It was tighly strapped into the truck. No damage at all. It was a great service. I've now moved three times within Austin and this was by far my best experience. I would recommend Elephant Moving to anybody.

Also, the person who handled the reservation over the phone was very polite, sweet, unrushed, and tolerant of me changing my mind a couple of times. It helped make it a pleasant experience.

You can also tell that everybody in the business is concerned about maintaining their reputation. This is a good sign as it translates into good treatment of individual customers. I plan to use them again next year when we anticipate a move to California for my husband's job.

• Pros: fast, efficient, careful with my stuff

05/14/09

Friendly & Fast Interstate Move

by kport

I recently moved from Austin, TX to Baton Rouge, LA and utilized Elephant Moving Inc. for the interstate move. My entire experience with the staff was excellent. The people I worked with to book the move and procure moving supplies were very helpful and pleasant. The moving teams in Austin & Baton Rouge were fast, courteous and pleasant. They took great care with my belongings and my boxes and furniture all arrived with clear care taken to indicate which were mine for a smooth delivery. Overall my experience utilizing Elephant Moving Inc. was fantastic and I recommend them highly. They were a breeze to work with during what can be a very stressful time.

02/23/09

Awesome Short Notice Movers

by jjsheer

I called Elephant Moving after I found out from the company I originally hired that they no longer do moves in Austin. What a hassle from those guys - I booked online and I even paid them a deposit on my move and they waited until the day before to tell me they couldn't move me (who knows if I will get my $$ back). So I panicked and started calling movers on Sunday (almost no one was even open) to try to get moved on Monday. Elephant Moving was open and willing and able to fit me into the schedule for the next day. They didn't even require a deposit. The movers who came were polite and professional and it cost me less than the other guys were going to charge me. Lucky me that I found this company - I should have gone with them to begin with. Next time I move I will definitely call Elephant Moving first to avoid the stress I had this time around.

• Pros: Top notch service, great price, helpful office staff, open Sunday!
• Cons: none