01/18/09

Dependable, Trustworthy, Dedicated

by GratefulinAustin

Just a few words to sum up the experience I have each time I visit Pak Mail on Anderson Mill. They handle all of my shipping and packing needs with a genuine smile. They are fast, efficient, and reliable. Thanks Joel for all that you and your team do!

• Pros: Customer Service and Friendly Staff
• Cons: Zero!

Response from this business

pakmail674– July 01, 2009 at 09:04:21 PDT

Thanks for the positive review! We enjoying taking care of our customers. We sure appreciate you allowing us to handle all your packing and shipping needs.

12/23/08

Successful Cake Shipment

by userbell

Pak Mail is the place to go for shipping expertise. My daughter got married a year ago in Austin and moved to Georgia. She forgot to take the top of her wedding cake with her. So I had to find a way to get the cake to her in one piece so she and her husband could celebrate their one year anniversary. Driving to Georgia was not an option! I went to a FedEx/Kinko location and they refused to cooperate saying it could not be done. Then I went to Pak Mail. Joel is the best! He created the perfect shipping solution and made it work. My daughter received the cake in perfect condition! It wasn't cheap but it was worth the joy in my daughter's voice when she called to say she had the cake. Thank you Joel for making a couple's first anniversary a perfect one.

• Pros: Customer Service

Response from this business

pakmail674– July 01, 2009 at 09:05:59 PDT

We're so glad we were able to help you. One of our specialties is custom packing. We'll be sure it gets there in the same condition it left!

08/27/08

Fantastic Customer Service!

by jenny9189200

The owner, Joel, called me the day a important Birthday package I had sent to my sister had been delivered, and with the exact time as well. I could rest assured that her gift made it to her hands on time. I was pleasantly suprised that the package arrived as soon as it did. I will definitely use Pak-Mail for all my shipments; Christmas, Birthdays, Graduations or anything that is important. I can trust that they know what they are doing and know the best way to get your package where it needs to go.

Response from this business

pakmail674– July 01, 2009 at 09:08:23 PDT

Thanks for the positive review! Outstanding customer service is one of our most important goals. We want you to have an incredible experience each time you do business with us. We're so glad you are pleased with our services.

04/07/08

Pak Mail plus smiles

by RickvS

The owner Joel puts the Pops feel back into Mom/Pop style businesses, and Veronica is a delight.

Our whole family uses and loves this store for all of our shipping and stamp needs (and funny cards, and photocopies, and christmas candy -OMG!).

Two thumbs way up!

- R & K & Z

Response from this business

pakmail674– July 01, 2009 at 09:30:49 PDT

Thanks for the positive review! A delightful customer experience is what we strive for. We so appreciate you using us for all your packing and shipping needs!

01/18/08

Shoddy Service

by joeshmoe1

I went here a couple days ago to ship off a letter next day delivery. The upcharge was outrageous. I guess I wouldn't have minded paying it as much if I didn't have to wait in the store for almost 10 minutes without so much as a hello. When I finally payed the cashier the $35 and change they short changed me when I compained the cashier was very rude and blamed me before finally apologizing. I will take my business elsewhere from now on.

• Pros: wont be in business long
• Cons: service, price

Response from this business

pakmail674– March 01, 2008 at 20:52:59 PST

To whomever posted this review:

Please call me (Joel, the owner, 512-249-7447). I find it hard to believe this happened in my store and want to provide my personal apology. We strive to provide the best service at a fair price. There is never any excuse for treating a customer rudely and I'd like to get more detail so I can take proper action.

10/02/07

I trust only the best

by wolfmeister

Today I learned that UPS did refund the transport costs. Thanks for helping with that.

I am indepted for all your help with the package that took the 'long

path'. You did a good job! I'll always keep in my mind that there is someone

at the other side of the ocean that really takes care for his customers!

Greetings from Vienna in Austria, with no kangaroos around! ;-)

• Pros: service, friendly owner and staff

Response from this business

pakmail674– July 01, 2009 at 09:33:25 PDT

Thanks for the positive review! Sometimes things do go awry and we're here every step of the way to get it resolved. We not only pack and ship anything anywhere, but we keep track of your packages to ensure the fastes delivery possible.

10/02/07

The best in town--I only use Pak Mail for my shipping needs

by chris99345

The Signs you sent to Phoenix Partners got there in one piece and the client was very happy. Just wanted to thank you once again for your packing expertise... I will be back!

• Pros: Customer Service, Expertise

Response from this business

pakmail674– July 01, 2009 at 20:42:28 PDT

Thanks for giving us the opportunity to serve you! We pride ourselves on our custom packaging expertise. Come back soon and check out our other services. In addition to packing and shipping we also have notary services and private mailbox rental, as well as color sopies. We even make keys!

09/11/07

Packaged With Extreme Care

by kkahler

I had to ship my daughter a computer and all the equipment like speakers and a printer. I was nervous that something would be damaged in the process but the staff at Pak Mail Anderson Mill took extreme care when packing the computer and accompanying accessories. The packages arrived as scheduled and in perfect condition. Thanks for doing such a great job with the packing.

• Pros: Packed the items like they were his own!

Response from this business

pakmail674– July 01, 2009 at 20:44:28 PDT

We're glad to be of service! Custom packing is just one of our areas of expertise. We also ship anything anywhere! And we offer notary services, private mailbox rental, copies, greeting cards, etc. One stop does it all at Pak Mail Anderson Mill!

09/04/07

Successful Delivery to Spain!

by melinda_brooks

Wanted to let every one know how grateful I am for PakMail owner, Joel Altsman, here in Austin, Texas.

I recently used his PakMail office to ship a package to my 20 year old daughter who is studying abroad in Granada Spain this semester. The package arrived in Spain within three days, but then went through a series of customs and delivery snafus. Joel stayed on top of the situation, tracking the package and calling me every day to update me on the status. He provided me with phone numbers and guidance, etc, so that my daughter was able to communicate with customs to answer all their questions. The package was finally delivered today much to my relief.

Thanks guys!

• Pros: Customer Service

Response from this business

pakmail674– July 02, 2009 at 11:53:37 PDT

We're glad to help! International shipping is one of those things that can be highly complex. As you found out, we know all the ins and outs and love international shipping. Thanks so much for allowing us to serve you!

03/07/07

The Shipping Experts

by w_c_s

The team at Pak Mail Anderson Mill know their stuff! Personal and friendly service. Exceeded my expectations. No lines, great value and free advice to have my package arrive on-time half-way around the world.

• Pros: Staff focused on me, no waiting, on-time delivery

Response from this business

pakmail674– July 02, 2009 at 11:56:12 PDT

Thanks for the compliment! We think you should have a delightful experience each time you step into our Pak Mail store here in Austin, TX. We love figuring out the best way to ship packages to their destinations. Thanks again for stopping by!