10/14/09

Quick, Friendly and Informative Service

by leslieviator

I had a non-cooling A/C. Thought I might have some huge compressor problem, but turns out I just needed a dose of freon. Brian helped me on the spot (on a hot day) and explained dual a/c versus non-dual a/c and why the passenger side was cooler than the driver's. Maybe not the most exciting info, but good to know before you or an untrustworthy mechanic works you up about something that was just as simple as a little freon recharge and a little common sense regarding A/C's.

• Pros: getting your car fixed quick by nice people

05/25/09

Honest, Reliable, Responsive

by pigsfromagun

I work as a handyman and depend on my 1986 Toyota Van Wagon to keep my business going. This particular van is very weird in terms of the engine/trans layout, and can be challenging to work on. I have had some mechanics flatly refuse to work on it.

When I had sudden transmission problems, I first went to my closest shop, Drake Automotive. Bad experience there. Upon recommendations, I drove the Van into Carter's, and Brian and his mechanics did me right. The problem turned out to be multi-fold, and I had to do without the van. It was inconvenient and frustrating to have to scramble for another work vehicle, but Brian was excellent about keeping me updated about everything that was going on.

I haven't found another shop in Austin that displays the level of honesty, responsiveness, and fairness in price that Carter's does. I will certainly be going back if any more problems arise, and I would highly recommend this shop to anyone.

02/13/09

Finally a place I can go to get my car fixed right the first time!

by hac88

I took my car in for an estimate and was pleased to find out it was much less than I have been quoted by 2 other shops. Brian was extremely helpful and I was helped within seconds of arriving. The process was so simple and easy. The drop off was quick and on pickup I arrived early - and the car was ready!! The service, price and comfort that I received by not being taken advantage of will make me a lifetime customer of Carters!! Thanks guys for running such a professional business!

• Pros: Quick speedy service with a smile
• Cons: NONE

12/11/08

Very nice and trustworthy people, fast and good work.

by oerciyes

I took my '99 Camry to their South Lamar shop for a transmission rebuild. I was a first time customer who decided to try Carters based on online reviews. Very happy with the result. First of all, Brian is a very nice person, who does his best to help out. I went there as a foreign student (with an accent!) who knows little about cars. Instead of taking advantage of the situation to rip me off, they were very nice and honest from the very beginning. They gave me a student discount and let me use a coupon at the same time. They finished the job in 2 days although it was thanksgiving week. The new transmission works perfectly by the way. Don't hesitate to go to Carters.

06/30/08

Good people, good work

by DrFlufenstein

Took a 2000 AWD explorer in after periodically feeling like I was driving over rumble strips. I wasn't able to describe the problem or how to reproduce it very well, though, and I didn't insist on going on the initial drive with the mechanic. In the process of trying to find what I was talking about, he found that my front differential was chewing up the end of the axle and needed to be rebuilt. Upon getting the car back, I was able to trigger the "shudder" again and when I got back to Carter's the mechanic jumped right in with me to see what I was talking about. Fortunately I was able to get the shudder to happen again and he knew immediately that it was coming from in the transmission. When we got back, Doug gave me a very reasonable estimate for rebuilding the transmission and discounted down to that $ amount when the actual work came to a little more. So, yes, I did pay for both repairs when I was expecting one, but the prices were very reasonable, the repairs needed to be performed, and they were great folks to work with. The only thing I would do differently would be to insist on going on the initial test drive since the main shudder issue was hard to reproduce and I knew I wasn't describing it very well to them.

06/23/08

North Lamar Location is Great

by swingind

I have been using Carters for more than 14 years. My truck needed a new transmission, Carters rebuilt it with all new internal parts and gave me a warranty. That was 5 years ago and 100,000 and it is still working just fine. They didn't want to replace the clutch at the time because it didn't need it. My husband agreed it didn't need to be replaced at that time but had it replaced anyway because the trans was already out. I have taken my truck back for other repairs (my truck now has 221,000 miles) and if it is a simple repairs they usually tell me if it is something that my husband can do. I trust Carters and have sent many co-workers and friends to the North Lamar Shop as well as my son. His trans was rebuilt by Carters 4 years ago and it is still working great in his 4-wheel drive. That truck has taken a beating.

06/06/08

Good price for my transmission

by AndreC

Based on the good review here, I called for an estimate for rebuilding the transmission of my Ford minivan. Doug gave me the options and price range, I was interested in the 3y / 50kmiles warranty. The estimate on the phone was detailed enough that I decided to go with them, the estimate was $1,000 lower than my regular shop at Oak Hill. Doug called me twice to update me on the actual repair and gave me option to go cheaper with less warranty. What I liked: excellent contact from the first call, provided options, price was good with warranty, I didn't have to mention the $100 coupon found on their website neither bring a copy, included towing

I just picked up my minivan, and I'll keep this forum up to date if I have any issue, but so far so good.

Response from this business

carterstrans– June 09, 2008 at 09:29:13 PDT

Thank you for the kind words. Keep us in mind in the future as we are a full-service repair shop. There are other useful coupons on the website for anything from major repairs to inexpensive oil changes. Remember to bring in the vehicle for the recheck in about two weeks; you will be able to wait on the vehicle as it only takes about ten minutes.

05/15/08

Good job for my Transmission and Power steering

by Ganesan

Went there with a motor mount broken, transmission failed and leaking power steering. They fixed it for a reasonable price and now my car is doing perfectly good. Thanks to them. I felt that they were upfront and straight forward.

04/29/08

Good service, Good people

by longhorn4everr

Just thought I would let y'all know about the guys at Carter's. Took my chevy truck over there because the transmission was slipping. Instead of taking me to the cleaners, they rebuilt it, good price, good warranty, and had my truck back the next day. Thats hard to beat. From the manager Darrell to the technicians, these guys treated me with respect, and kindness. I will be back for all my automotive services. Thanks guys!

• Pros: quality workmanship, quick turnaround
• Cons: none that I can see

04/09/08

Good mechanics, have used for years

by marybeth78704

My husband and I have used Carters for all of our repairs since we moved here about 10 years ago. They have always been able to fix it and never felt like they were selling us anything we didnt need. We have newer cars now but still see them for our oil changes and regular mainenance. I would recommend them to anyone.

• Pros: Trustworthy
• Cons: None