02/12/09

Great Service Department

by gourmethunters

Service department employees do such good jobs every time I drop my car. They won't push you to do unnecessary things just to make money. It is expensive just like any other dealership service departments but well worth it. I feel like I can trust them and they never ripped me off for ridiculous things like other car mechanics do.

• Pros: Great service, trustable, nice waiting area, excellent wash,
• Cons: none

12/11/08

Great Sales and Service!

by GennyH

I have purchased two cars from Austin Infiniti - the first at the prior location and my current car at the new facility on Burnet Road. The first thing I have to say is that I have never been into a cleaner, nicer dealership. Waiting for your car while its being serviced or simply waiting to go into the business office to finalize paperwork on a busy Saturday afternoon could not be more delightful with the nice waiting area, wireless internet, and a snack bar. The sales manager has been involved in both of my purchases and really helped to make the negotiation and sales process as easy and pain-free as possible.

11/22/08

Excellent New Car Buying Experience

by chefholly

I have never purchased anything here, so I don't feel totally qualified to give it five stars, but I did show up here unannounced one day recently to test drive a new car, and my experience was quite outstanding.

Matt Walton, the sales guy who helped me, was really great. He was the perfect combination of TOTALLY responsive with questions (I e-mailed him several questions about the vehicle I had test driven for a while after I was there), clearly interested in getting your business, yet not an annoyingly hard sell. That's a fine line to tread, especially in the area of new or used car sales, and I thought Matt handled it perfectly. I regret that I couldn't give him the commission he deserved, as I ended up buying a different make vehicle, but I would highly recommend him to anybody interested in buying an Infiniti. They are beautiful cars, and Matt is great at what he does. They have a swanky (and very conveniently located) location on Burnet Road - check it out!

• Pros: No pushy car salesmen, very helpful

02/20/08

Awesome service regardless of the car you drive or where you bought it!

by katiebethguts

I found myself in a rut at the gas station next door to Austin Infiniti--one of my tires was near flat and I couldn't find my tire gauge. As fate would have it, an employee of Austin Infiniti was filling up at the pump next to me and when I asked if he might have a tire gauge, he offered to take a closer look then offered to put my spare on OR plug it next door at the dealership/service center. When I asked how much it would run me, he just said they would take care of me, which they did: fast, friendly and efficient. Their waiting area even has a barista on staff for lattes, cappucinos etc! FYI, I don't drive an Infiniti but will definitely put Austin Infiniti on my list when the time comes for a new or "pre-owned" set of wheels!

• Pros:  helpful, friendly, fast, clean, inviting
• Cons: absolutely none