Stars in Your Eyes Optometry

04/19/07

Dynamic Office, Super Staff, Awesome Doctors

by texasrhino at Citysearch

How refreshing to find friendly, professional customer service! My prescription is challenging and I have been impressed by both doctors at SIYE for their caring, competent and reassuring manner. The staff is always welcoming and accommodating whether I am there for contacts, glasses, or just a glasses adjustment. It is apparent they work hard at efficiency without sacrificing quality for their patients.

07/19/08

Rosedale Rocks!

by HillCountryGal at Citysearch

I have been to optometrists all over the Austin area & have been misdiagnosed with dry eyes, a stigmatism, near sightedness, far sightedness, & every other ailment under the moon. I used my husband as a guinea pig & sent him to Dr. Schottman. She was amazing & even fixed the prescription that he was previously given (trifocals) to a single lens that actually helps his vision. He has spent the last year seeing everything in front of him clearly, without headaches or eye strain.

Knowing that Dr. Schottman was able to help him, I decided to schedule and appointment with her as well. At first, I saw another optometrist from Stars in Your Eyes & was not totally happy because I felt like she was not listening to my description & just gave me a prescription to ?fix what she could.? This Dr was great, but I need a little extra TLC since I have a fear of poor eyesight & blindness due to my medical history.

I rescheduled & saw Dr. Schottman, she was able to confirm that her other doctor was right on but just needed to explain my eye problems a little more clearly. Less than 30 minutes later & with a slight revision in prescriptive lens (not the prescription itself) I felt confident & was excited that I could actually see without halos & blurry vision. 6 months later, I must say I am grateful for my "new vision" & the way I was taken care of. I will NEVER go to anyone else.

Dr. Schottman has knowledge that surpasses the typical optometrist. She knows about specialty care, can tell you what your symptoms are before you even open your mouth & is 99.9% correct. I have tendency to be a skeptic about optometrists... because of all the incorrect diagnosis?s I have received over the past 10 years? but the Rosedale location is the real deal. They are trendy resource for eyewear, never sacrifice quality, use the latest technology, and really know what they do can make a difference. They have made a difference in my life, my vision, and my family's vision!!!

• Pros: Rosedale - stylish eyewear, not too busy, great customer service
• Cons: Parking a little cramped, love Dr Schottman (need more feedback for other drs)

03/11/08

Out of This World Service

by jarred at Citysearch

I've been a client of Stars in Your Eyes for a couple of years now, and have always been pleased with every visit, but my last experience blew me away.

It was a Saturday, and that morning I had dropped one of my last contact lenses down the drain like an idiot. I was completely bummed-out because that evening I was having a house warming party and my glasses aren't completely flattering. So that morning I went to work, and called repeatedly to the downtown location. Half way through the day after calling dozens of times, I'd lost hope when I remembered that they'd opened another location in Rosedale. I called and Michael answered the phone. RELIEF!

After talking with Michael, we realized that all of my prescription information was downtown (which was closed this particular Saturday.) Back to square one, no contacts for a night that was so important. Fifteen minutes or so later, Michael called me back and offered to drive to the downtown location, get my prescription, and offered me a trail pair of contacts (I had to purchase my prescription of course, but at this point I was more than willing.)

One more road block - I didn't have time to go get them! I was having lunch with some out of town family.

So in the end, Michael ended up driving downtown, getting me a pair of contacts, and DELIVERING them to my downtown office so I could pick them up later that evening before my party.

Now, I'm not advertising that they now offer delivery or anything (for the record, they don't) but if you need eye care professionals in your life that understand...well...life, these guys should be in yours.

Thanks again, Michael.

• Pros: location, personable staff, not pushy with sales, not a corporation!
• Cons: none to speak of

02/04/08

Not your big-box optometrist

by klamphier at Citysearch

I went to Stars In Your Eyes after a couple of less-than-satisfying visits to 'big box' vision centers, you know the ones with the coupons in the Sunday paper. These folks treat you like your vision and style matter. Dr Wright was so easygoing and mellow, but incredibly thorough; he found that the glasses I'd been wearing for over a year were actually made a bit too strong for my eyes. They have cool styles and great folks on hand to help you make the best match.

07/30/07

Great Staff!

by amandawalker at Citysearch

Just wanted to thank John at Stars in Your Eyes. Optom He was such a great help. This week I brought in my glasses and they were missing the little pad thing on the nosepiece. John was such a hero?he found a pad that fit my glasses. Then he did not even charge me. Wow! That was wonderful. I had been to another ?southwestern-ish optical mart? and they were no help. They would not work on my glasses because I did not buy them there. So I was very relieved when John was such a problem solver. Thank you for your exceptional customer service!

07/30/07

Thanks again

by lydiaagraz at Citysearch

I enjoyed meeting with all of you on Friday. I was at ease and have never been more comfortable at a first-time doctor's visit. It has been a while since I had to go through any kind of vision screening, so you can imagine how nervous I was. Each and everyone from the staff who worked with me, explained that was going on, and what the testing would show. I was very pleased...Oh yeah, and thanks for the help in picking out my frames...I could not have done it without you. I will definitely tell everyone at work, and out of work about your office. Thanks again. Smile at someone and make their day!

07/30/07

Great Service

by mdowney at Citysearch

Once again, I have to say how much I appreciate the level of service I received from Stars In Your Eyes. I can't say enough. I stopped in during a recent business trip to Austin and Michael went out of his way to help me pick out some great new frames.Michael also did a great job following up with me after my visit. He called me and told me he had sent my glasses along and how they were sent. They have arrived and I love them. Thanks so much for making this such a friendly and easy way for me to get my glasses, even from Minnesota!

06/26/07

Best Eye Care around!

by marileen at Citysearch

You just don't find this kind of great personal service from doctors anymore! Dr. Schottman has always listened to my individual concerns to find a solution that works best for me. At Stars in Your Eyes I have never had to wait beyond my appointment time, my exams have been thorough and explained completely, and my service has been fabulous. They were very helpful when picking out frames, and gave me plenty of choices while not rushing at all. I was able to take my time and find a pair that worked well for me. I couldn't have asked for more!

Editorial Review

by Contributor at Citysearch

Downtown Austin Optometry & Optical office provide full-service exams and eyewear.

05/04/07

Great glasses & service

by juliechloe at Citysearch

I recently started going to Stars in Your Eyes, and I was super impressed. The doctor actually listened to my concerns about my contacts, and worked with me to find comfortable ones. The staff also helped my pick out flattering glasses that I just love. I appreciated the personal service, and I did not feel like I was being shuffled in and out - like I have felt at other places. I would highly recommend Stars in Your Eyes!

04/23/07

Southern hospitality and a great selection

by kstephenson at Citysearch

I have referred several people to Stars in Your Eyes for the optical/optometric needs. The office is beautiful and has the best selection of eyeglass frames that you'll find at very reasonable prices. I don't mind paying a little more for quality and great customer service and you will definitely feel like you achieved both here. Top notch place!

• Pros: location, selection