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A New Image Salon

8711 Burnet Rd # A-2
Austin, TX 78757
Phone: (512) 785-9280
Awful!
1 Star Rating: Not Recommended

12/09/2007 Posted by nomas

I bet the previous post was posted by the owner. I went there for a haircut this past week, and the experience was awful. First, the salon was not much bigger than a closet. It was dark and gloomy, and apparently couldn't even be bothered to hang their mirrors properly. Then it was time for my haircut. The hairstylist said she would have to wash my hair because she couldn't find her water bottle. I didn't realized it was hard to keep tabs on that in a salon. A place you'd think it was essential. The wash was okay. When it came to cutting my hair, she asked what I wanted, but for some reason she just couldn't figure out what I meant. I didn't think there was anything complicated with the request about having it slightly shorter in the front, and all one length in the back. She ended up layering my hair, and not completely. 2/3 the way around my head was layered, and the other part wasn't. If you look straight at me, my haircut looks layered on one side and the other looks unlayered and is one inch longer than the other. This was by far the worst haircut I have ever gotten. My mom has given me better cuts than this. I didn't think you could mess up long hair too much. The worst part is, I didn't even notice my unsymmetrical haircut until I got home because my hair was sooo wet at the salon and she quickly shoved a huge mirror in front of me to check the back which looked okay. They only take cash, which was not posted anywhere in the salon. I had to run around to get it and then returned to pay to find they had no change. You'd think you'd carry change if all you took was cash because there is no way anyone would want to tip for a cut like that. I'd go back and have them fix it, but I don't want them to come anywhere near my hair. They do weaves and the like, so maybe they can at least do that, but run far away if you are going there for a haircut.

Pros: The cost is $25 for a cut and shampoo is included

Cons: Gloomy ambience, can't cut hair, only take cash

Response from this business

Response to above comment
Posted on 01/20/2008
As the owner,I would like to apologize to the writer of this comment.All of the stylist in my salon besides me are independent contractors so if you felt that your experience was awful,please do not think all other stylists or the salon as a whole as being awful.If you read this please call the salon and ask to speak to the owner and I will personally offer you a free cut,be sure to give your name,discription of yourself,& day of week your appointment was on,so that I will know it is you. That being said I would like to address some of the comments made.1st,the salon,although not the largest,is not actually a closet, it is over 700 Sq.ft. which more than meets the state requirements for a salon. 2nd, There are five flour to ceiling windows in the salon and over 15 large commercial florecent cieling lights which all makes the salon very bright and not gloomy.Last,our method of payment is stated at the top of this ad,I agree the stylist should've had change and for that I apologize.

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Editor's Review

Ethnic haircare experts offer a variety of current styles and treatments; relaxers, styling and weaving are specialties.  See the full editorial review.

Insider Tips

Know Before You Go

This salon accepts cash only for first-time customers. After that, cash or checks are accepted.

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Directory & Services Information

Parking

  • Lot

Hours

  • Tues-Sat 10am-6pm by appointment only

Payment Types

  • Check
  • Cash

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