07/16/09

Would never recommend M&M Moving

by RBT

Selected this moving company based on review on citysearch. They broke several items in the move. Some items beyond repair. I called repeatedly to file a claim, but only got a run around that I had to speak to the owner but he was never in. I left many messages for him but never got a return call. M&M also 'forgot' a part of their estimate on move day and made up prices that were much higher than the original estimate. I chose to move a lot of items myself to reduce the price but ended up paying a lot more than the estimate that included everything. I do not believe the reviews on this site for that company are all legitimate customers.

• Pros: Movers smiled a lot
• Cons: Damaged items, charged lots more than estimate

04/03/09

Outstanding movers, very professional

by oforamuseoffire

I've used M&M twice. First, they are the first to call me back when I ask for a quote so I'm not waiting around, and they are always the lowest quote I receive from all the requests I send out. I actually don't remember many details from the first time I used them because it was a long time ago, but we moved again on March 13, and I wanted to write them a stellar review. First, the guy who gave me the quote and scheduled my move (sorry I don't remember his name) was courteous, professional, and honest. The day before they came, they called to confirm the appointment. They called again about 30 minutes before they arrived so we were prepared (because they had given us a two-hour window for their arrival time), and they arrived exactly when they said they would. Instead of the two guys they said they would send, they sent three, which probably cut the move time in half, and when they charge by the hour, this helped a lot! Because they didn't charge us any more for the third mover, our move was even less than we expected, and we gave a big tip (at least we intended it to be a big tip, I have no idea what a good tip for a mover is...I guess I should find that out). Anyway, when these guys got there, it was pouring rain, COLD rain, and they never complained once. They took time to cover our stuff in plastic and blankets before they took it outside. They really hustled and got the job done quickly and carefully. When they were finished and driving away, I called the M&M office again just to tell them thank you and what a great job their team did. You always know you're gambling with your hard-earned money when you use a moving company because you never know what kind of service you'll get, and I was so pleased I gave M&M my business. They were worth every dollar and then some.

• Pros: everything
• Cons: none

04/01/09

Smart movers!

by CitySearchJohn

I rarely write reviews but in this case I was compelled to. What sets M&M apart is that they work in such an intelligent way – impressive. I had a master bedroom full of large, heavy mahogany furniture with tight hallways/doorways and stairs with a number of corners - this made for a real challenge . Chris, Scotty, Brad, and Tommy figured out how to maneuver each piece out of the old house…. and into the new house without any problems (they took their time to inspect clearances often). They shrink wrapped the furniture in the truck to further protect it. Note that if you do happen to need it, they have a furniture finisher on call (nice to know just in case). Moving is quite stressful but they remained calm for the entire move which helped us remain calm. They were right on time. They worked hard, smart, and were very courteous. Easy to recommend and I would use M&M again without hesitation. - John

• Pros: Intelligent, hard working, and very courteous
• Cons: Optional insurance premium was priced high

01/22/09

Great Service at a Fair Price

by tjleroux27

I used M&M Moving for an in-state relocation. The service was tremendous and the online quote function on their website was a breeze to use. All of my goods were not only safely moved but the friendliness and attitude shown by the movers was unparalleled. Rob and his team truly delivered a safe and speedy moving experience. I entered my new home relaxed and stress-free.

• Pros: Service, Friendly Attitude
• Cons: None

01/22/09

BEST MOVER IN AUSTIN - M&M Moving!

by juliemcray

M&M Moving is GREAT! You couldn't get a more trustworthy and dependible moving company to work with. We needed our office moved with very little notice and they were there. These guys really know what they're doing! This is the only moving company I will ever use and am happy to share the good news with others!

• Pros: On time, experienced, trustworthy

01/20/09

By far the best part of moving!

by goodtimegirl0205

Moving is by far one of the most stressful tasks we have to face. M&M Movers made my most recent moves as seemless as possible. What they quote is what you pay, period. Their movers are courteous, polite and best of all, efficient. They were the easiest part of our move. Thanks again; you guys are truly a class act!

• Pros: all
• Cons: none

11/04/08

Best movers in Austin!!! Trust me.

by PostNetTX157

M&M Super Movers are the best in the business. I have needed to use movers at least 7 times in the ten years I've lived in the Austin area. The last three times I have used M&M and it has been great. I used them for my business once and personal the other two times and will continue to go back.

Things that impressed me the most:

1. M&M is On time! Never has another mover shown up when they said they would.

2. Employee Retension! They must treat their employees great because I have had the same crew leader all three times I used M&M and he is the best!

Trust Me, M&M is the best mover in the Austin area. E-mail me if you want a personal referral;

davidpetty @ postnet com

• Pros: ON TIME, FRIENDLY CREW

Response from this business

Reg1– January 19, 2009 at 09:38:40 PST

We apprecite your business.

10/01/08

Best Movers in Austin!

by deo1

Since we moved to the Austin area in 1989, I've used other local movers three times and now M&M Super Movers two times for my elderly in-laws in the last three years as they downsized their household twice. Without a doubt, M&M provided the best service, a good price and performed timely and responsibly. From our experience, I know Chris works very hard to make sure every quote is fair and every move completed as professionally as possible. I heartily recommend them to anyone, residential or commercial, who needs a reliable, fair and honest mover.

• Pros: Reliable, Honest, Fair
• Cons: none

Response from this business

Reg1– October 09, 2008 at 20:01:40 PDT

Thank you for your kind words

09/17/08

Crushed Boxes, Cracked Furniture, Physical Threats

by ToastGhost

These guys were terrible.

They destroyed a piece of my furniture that has been moved both personally and professionally by my family for more than 20 years. The mover, Tony, physically threatened me and halfway through the move threatened to leave my stuff out on the street and not complete the move. This was reasonably handled by their over the phone guy, but made for the worst moving experience in my life.

I think that most of these reviews are written by dummy account created by M&M employees because this experience could not possibly have been a one-time deal. Beware of M&M moving they are absolutely unprofessional and unbearable to deal with.

I filed to get the furniture fixed and was promised over the phone that they would send their furniture guy right out to repair my broken dresser. Guess what? I never saw the guy or heard from them again and I don't expect to.

Response from this business

Reg1– October 09, 2008 at 20:07:24 PDT

We apologize if Tony offended you. He has not worked with us in a few months. Our attempt is to make every customer happy. Much more often than not our customers are delighted with our service. We are happy to provide any potential customer with references. Sorry your experience was not up to par.

08/28/08

Perfect

by lucidlife

I used M&M moving on my most recent local move. Rob's quote was very reasonable despite the fact that I was moving to a house positioned on the side of a hill that requires that you take a tram 210 feet up to get there. After looking at where I was moving from, Rob and I drove out to the house that I was moving to so that he could see what his guys were getting into.

The movers were also the packers. They spent a full day and a half packing and then worked until 9pm getting my stuff moved the next day. NOTHING was missing and NOTHING was broken. I would use M&M moving again......if I ever half to move again.