10/30/09

them boys good

by boo3luv

My heat went out, I got the 832-1000 number from a friend at work, I called them they came out on my lunch break and fixed my heat, thank you arrow for your prompt service and professionalism

• Pros: good people, easy to work with
• Cons: none

08/31/09

.....

by ace143

....

• Pros: .....
• Cons: ......

02/19/09

Did the right thing

by namaste08

I thought my dishwasher wasn't working and it turned out the switch on the wall that I didn't know was there was off. Dumb on my part but really required no work on their part. It was a second service call; the first time the replaced the latch on my dishwasher and got paid. They did the right thing and didn't charge me again, eventually. They are competent and quick.

12/09/08

Review Below Resolved

by ASCMNGMT

This review has been resolved

In regards to the review below, This customer has been refunded the money back for the service as requested, however this customer has failed to live up to his end of the agreement by not editing his review.

We have been in business for over 20 years proudly serving Austin but unfortunately when you have over 30,000 customers there will be a few dissatisfied with our service. So in conclussion we are moving forward and will still be providing the best quality service that a local company can produce with satisfaction guaranteed.

Thank you Austin and the great people who live here who support local business.

12/03/08

FIXED PREVIOUS PROBLEM/WASHING MACHINE

by Mlm2

AFTER HAVING AN ISSUE WITH MY WASHING MACHINE REPAIR AND POSTING A NEGATIVE REVIEW I AM SINCE RESCINDING THAT REVIEW BECAUSE THEY STOOD BEHIND THEIR WORK AND ISSUED ME A FULL CREDIT.

I AM AGAIN A SATISFIED CUSTOMER.

• Pros: THEY STOOD BY THEIR WORD

11/04/08

Unreliable service ,wont take any responsibility

by Mlm2

Arrow service has helped me with my Air conditioning and although we had some problem with them working on my washing machine they corrected the issues and stood behind the company name and that is very valuable.

08/26/08

Speedy refrigerator repair!

by austinite110

My side-by-side Whirpool fridge went out on Saturday. Sears said they could send someone out in 10 days! I called around on Monday, and scheduled an appt with Arrow for the next morning. Dan called 15 before showing up, and came within the 30 min appt window (9:00a-9:30a), and figured out the problem in a few minutes - it happened to be a bad relay. He replaced it and was done in about 15 minutes. He charged me a flat rate of $239 for this kind of thing, and waived the $75 service call fee (standard policy) since we went ahead with the repair.

Overall, I am happy with the service. Dan was presentable, cheerful and knowledgeable. I would suggest specifically asking for him if possible.

• Pros: on time, professional, quick diagnosis & repair
• Cons: a bit pricey

08/05/08

Wonderful experience! Surprisingly fast and friendly service.

by BarbT

Came out the next day to fix our microwave. Very clean cut and friendly guy went right to work and was done in 15 minutes! A little more expensive than I would have thought, but certainly reasonable--especially considering gas prices to drive out here! I will definitely use these folks again.

• Pros: Fast, friendly, accurate

07/31/08

Very disappointing service! Refused to take resposibility for error!

by professorb

We chose Arrow for washing machine repair based on pretty fair reviews. If the initial problem was the end of our concerns, other than price we would've given them 3 stars.

Their repairman did find a problem with a clogged pump and explained why we were having problems. Unfortunately after diagnosing and unclogging he did not attach the hose onto the pump tight enough with the clamp.

As a result, on our next use we experienced water damage in our kitchen and carpet. And worse: they would not accept responsibility for the error. They justified it by claiming it was a week later (so what, we don't do laundry daily), it was tested before the repairman left (water did drain but the machine was at an incline), and we voided the warranty by taking the machine apart (we removed the cover to see the source of the leak...AND the repairman later asked if we could see the source of the leak).

In short, beware this company. Mistakes are bound to occur for any company but this one will go the extra mile to remove themselves from responsibility.

07/15/08

Friendly on time service

by dwould

Friendly on time service. Fast work. Called at 8:00am and had someone at my house by noon. Completed unit replacement in one day.