11/03/09

Unreliable, avoid at all costs!

by badmove

I recently had a move scheduled with Chaparral Moving and Storage. They cancelled my first appointment at the last minute due to the possibility of rain in the forecast. My wife and I had already taken the day off work to make the move. They rescheduled me for Saturday morning. I called multiple times and when they were over 45 minutes late, they finally called and said they had double booked another move and would have to bump me to the evening. I waisted 2 hours sitting in my old house that could have been spent unpacking things I already moved myself. I went back for my 4:00 appointment and again they failed to show up! I had to book with another moving company for the following morning. This made me overstay my lease, miss a day of work, and lose most of the weekend I had set aside for moving and unpacking. They had no explanations, excuses or apologies. Don't ever book with Chaparral if you expect to move at any certain time or date. I can't believe they have even a few positive reviews.

• Pros: None
• Cons: Double book appointments and fail to show up on moving day

10/29/09

Beware!

by AusRin

Beware this company does not use box trucks for moving. They don't even own trucks. What they use are pickup truck and trailers. Many drawbacks to that, including limited access and the vibration of trailers is very hard on your furniture and appliances. They don't tell you this up front, and so when they show up and they can't get the trailer into your driveway, your move does not happen!

• Pros: None
• Cons: Many

08/20/09

Great Value

by BarryW

Lisa and her staff know what they are doing and are very responsive. Their pricing is very reasonable. I will call Chaparral moving for my next move as well.

• Pros: Easy to work with and responsive!
• Cons: None

07/22/09

good service

by RonStanley68

Friendly and nice crew of guys. Knowledgeable and efficient with their time.

Would recommend!

• Pros: expeirenced and friendly
• Cons: none

07/13/09

Thanks for a great move

by franceskal

Thank you for a great move. Danny and Charlie helped us and they were exceptional. There was no damage, and your staff was courteous and very helpful. I will definitely call Chaparral Moving again and I will recommend you to others. Thanks so much again.

• Pros: Great staff

06/18/09

Great experience all around

by steveh01

A quick note to tell you how much I appreciated your team last Wednesday, Chuck and Jack were professionals with a great attitude, and they did a great job! They were very patient with us, moving furniture around in the house a number of times until we were happy with it. They really went the extra mile to ensure our satisfaction.

A move is always a good one when items get from one place to another with no damage; it's a great one when you’re working with people like Chuck and Jack.

Thanks again

Steve

• Pros: great crew and overall move

05/21/09

recent move

by julie0313

Question after our move was, anything to serve you better: our response was to have more great staff like Charlie & Danny who were VERY helpful! Thank you so much.

04/28/09

Exceptional team to work with every time!

by austinstudioscath1

Dear Ron,

During the past year and a half Austin Studios has requested Chaparral Moving on numerious occasions. Your team has been exceptional to work with. Their work was a major factor most recently in relocating our tenants for a five million dollar city bond project to stay on time and meet our overall target. Given limited time Chaparral stepped up to the plate and as usual exceeded our expectations.

Chaparral is truly an outstanding company and I will continue to refer them to our clients as well as list them as a preferred vendor at the Austin Film Society, Austin Studios.

Thank you for all your support!

Austin Studios

• Pros: Fast service, exceed expectations

04/07/09

Exceptional team to work with every time!

by austinstudioscath

Dear Ron,

During the past year and a half Austin Studios has requested Chaparral Moving on numerious occasions. Your team has been exceptional to work with. Their work was a major factor most recently in relocating our tenants for a five million dollar city bond project to stay on time and meet our overall target. Given limited time Chaparral stepped up to the plate and as usual exceeded our expectations.

Chaparral is truly an outstanding company and I will continue to refer them to our clients as well as list them as a preferred vendor at the Austin Film Society, Austin Studios.

Thank you for all your support!

Austin Studios

• Pros: Fast service, exceeed expectations

08/04/08

HORRIBLE MOVING EXPERIENCE

by sc2002

Everything started great until they got to my new destination with all my possessions loaded in their truck. Then they said that I would have to pay an additional $100 fee for animal hair. This fee wasn't mentioned anywhere on their website, and I didn't learn about it until we were at my new place. They would not unload the truck until i paid their fee, so I no choice but to pay it.

When speaking to the person at the office, he was no help. And when I told him that I would be forced to leave a bad review, he threatened me with slander!!!

Definitely look somewhere else for movers. They may give the lowest quote, but after the ransom you have to pay to get your stuff back, you'd be much better off going with someone else.

• Cons: Would not release my items until I paid an extra fee.